Last updated: 7/27/2025
1. Acceptance of Terms
By accessing and using Oshanodes ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. These Terms of Service govern your use of our platform, which connects consumers with local farmers for the purchase of fresh, organic agricultural products.
2. Description of Service
Oshanodes is a digital marketplace that facilitates connections between:
- Customers: Individuals seeking fresh, organic, and sustainable agricultural products
- Farmers: Agricultural producers who want to sell their products directly to consumers
- Platform Services: Order processing, payment facilitation, and customer support
We strive to support sustainable, indigenous farming practices and provide a transparent marketplace for high-quality agricultural products.
3. User Accounts and Registration
Account Requirements
- You must be at least 18 years old to create an account
- You must provide accurate and complete information
- You are responsible for maintaining the security of your account
- You must notify us immediately of any unauthorized use
Farmer Verification
Farmers must undergo a verification process that includes:
- Proof of farming operations and location
- Verification of organic/sustainable certifications (if claimed)
- Compliance with local agricultural regulations
- Agreement to our quality standards and practices
4. Orders and Payments
Order Process
- All orders are subject to availability and acceptance by farmers
- Prices are displayed in Nigerian Naira (₦) and include applicable taxes
- Orders are confirmed when payment is successfully processed
- We reserve the right to refuse or cancel orders in certain circumstances
Payment Terms
- Payment is required at the time of order placement
- We accept major credit cards, debit cards, and local payment methods
- All payments are processed securely through our payment partners
- Farmers receive payment after successful delivery confirmation
5. Delivery and Returns
Delivery
- Delivery times vary based on location and product availability
- Fresh produce delivery schedules are coordinated with farmers
- Customers will receive tracking information when available
- Delivery fees may apply based on location and order size
Returns and Refunds
- Due to the perishable nature of our products, returns are limited
- Refunds may be provided for damaged or spoiled products upon delivery
- Quality issues must be reported within 24 hours of delivery
- Refund requests are reviewed on a case-by-case basis
6. User Conduct
Users agree not to:
- Use the platform for any unlawful purposes
- Post false, misleading, or defamatory content
- Interfere with or disrupt the platform's functionality
- Attempt to gain unauthorized access to other accounts
- Engage in spam, harassment, or abusive behavior
- Violate any applicable laws or regulations
- Sell products that don't meet our quality standards (farmers)
7. Quality Standards and Farmer Responsibilities
Farmers on our platform agree to:
- Provide accurate descriptions of their products and farming methods
- Maintain high standards of quality and freshness
- Honor organic and sustainable claims with proper documentation
- Comply with all applicable food safety regulations
- Fulfill orders in a timely manner
- Communicate proactively about any issues or delays
8. Intellectual Property
The Oshanodes platform, including its design, functionality, and content, is protected by intellectual property laws. Users retain ownership of content they post but grant us a license to use it for platform operations.
9. Limitation of Liability
Oshanodes serves as a marketplace platform connecting farmers and customers. While we strive to facilitate quality transactions, we are not responsible for the quality, safety, or legality of products sold by farmers. Our liability is limited to the maximum extent permitted by law.
10. Termination
We reserve the right to terminate or suspend accounts for violations of these terms. Users may also terminate their accounts at any time. Upon termination, certain provisions of these terms will continue to apply.
11. Governing Law
These Terms of Service are governed by the laws of Nigeria. Any disputes will be resolved in the appropriate courts of Nigeria.
12. Contact Information
If you have any questions about these Terms of Service, please contact us:
13. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Material changes will be communicated to users, and continued use of the platform constitutes acceptance of the updated terms.